Please read this page carefully. If you do not accept the terms of use stated herein, do not use the website and its services. By using / accessing the website – Orange Housekeeping, you are indicating that you accept the terms of use and your acceptance is bound by the provisions of these terms of use, including any updation / revisions made therein. These terms of use, including Orange Housekeeping privacy statement at its discretion. The company does not have any obligation or responsibility to inform or intimate you in any manner, directly or indirectly, of the posting once updated or prior to such updation. Your use of the website (defined below) following any such modification constitutes your agreement to follow and be bound by the terms of use as modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable to general and specific areas of this website or to a particular content are also considered as terms of use. You should visit this page periodically to review the terms of use, because they are binding on you. The terms “you” and “user” as used herein refer to all individuals and/or entities accessing the website for any reason.

TERMS AND CONDITION

 1) We take equal to one month’s salary of the candidate as a service charge from our client.

(We sincerely request you not to reject the House Help on the basis of look, age or religion. Judge them by their Heart & Work and give them dignity and value, that’s how a reliable and trustworthy maid is hired)

2) Client shall pay a one time registration charge of INR 1000/- to the company to initiate the process of house help hunting which is Not Refundable.

 3) The service charge is Not Refundable, the company will provide Replacement only.

4) If the client wants maids Replacement or any  different candidates  then the employer will have to inform us before  10 to 15 days.

5) Once the maids ,cooks ,babysitter or any other candidate has worked for his employer then  the employer has to pay an agreed salary for the number of days  worked without an excuse otherwise a police complaint can be lodged for such non-payment.

6) If any candidate leaves his/ her job for any reason the company will provide replacement, we request our client to inform the Orange Housekeeping 10 to 15 days advance. 


7) If  the candidate /employee commits thefts /robbery or any kind  of loss in the house of the client It will be the sole responsibility of the client to take necessary legal action against the candidate / employee with valid proof. The company does not take any responsibility  to pay for the losses ,the company will help its client  and be  cooperative with the client.

8) All payments shall be made online in favour of the company to which a suitable invoice will be produced.

9) An invoice will be sent to the client upon payment and the placement fee/service charge is payable immediately after the date of joining of the candidate. If we send the candidate and he/she works for a single day, the client has to pay the service charge of the company.

10) Introductions are strictly confidential .If a company introduces a candidate that  the client then introduces to a third party, who hires the candidate on either full time or part time the client agrees to pay company placement/service charge.

11) If in cases where the House help leaves the job due to any reason you are liable to pay the salary for the number of days he / she has worked with you.



12) If the maid asks for his/her salary in advance, it is entirely the Client’s decision to give him/her an advance salary. In case the maid leaves and you have paid an excess salary to him/her ,the company will not be responsible to retrieve/refund the same.

13) Since the salary expectation of a maid keeps changing it might not be possible to find a maid with the same salary as your previous maid in case of replacement. NO REFUND claims will be entertained if you cannot revise your salary budget according to on-going market rate. However, we will try our best to try and find a new maid with the same salary.

14 ) The Client agrees that the maid will not be tortured, harmed mentally or physically. Also the Client cannot increase the work or reduce the salary of the maid other than what was prescribed in the job description. If the maid leaves due to any such reason the company will not replace the maid and NO REFUND will be initiated.


  REPLACEMENT:

 a) Subject to the below conditions, Orange Housekeeping undertakes to replace the Candidate placed by us with a suitable Candidate willing and able to fulfil the same tasks and duties as in the original agreement within 3 working days. However this is subject to availability of workers. The maximum time taken could extend up to 15 working days.

b) We provide a maximum of 2 replacements for up to one year from the time of placement of the 1st worker at no extra charge if the worker leaves the job without any valid reason or does not prove satisfactory in his/ her work. 3 rd replacement is offered on the basis of goodwill with the Client.

c) The replacement provided will have the same job description and timings and hours of work as mentioned job description during placement of the first maid / worker.

d) Any change in the specification of replaced workers from the agreement without the knowledge of Orange Housekeeping calls the agreement null and void. In case of changes in job description a new agreement with new specification has to be signed to take the process any further. (Charges may apply)

f) In case the maid is absent because she is unwell/family emergency, no replacement will be given if the maid promises to join back as soon as she is healthy/fit for work. In case the maid does not join back within 7 days, you can ask us for replacement. We do not provide temporary replacement.

g) In case of 24 hours Help replacement, if any replacement is not available for next 15 days, then we shall provide a 10 hours Help service (whose salary will be adjusted accordingly) till we don’t get any 24 hours Help available with us.

 POLICE VERIFICATION:
a)All maids are document verified ( like Aadhaar card ,PAN Card, Electricity Bill)
b) We strongly suggest that the client do a POLICE VERIFICATION of the maid. This ensures that the maid is free of any criminal charges in the past. At any given point of time if there is any crime done by the candidate (Civil or criminal), the company would not be responsible for the same.

6. SATISFACTION OF WORK:

a) Prior to the placement of the maid, the client has to give us the job description. The client cannot make the maid do anything outside the  job description nor reduce the salary of the maid. If the maid leaves because the client asked her to do anything outside the  job description or due to reduction of salary then the company will not replace the maid and neither refund the placement charges paid by the client.

b) In case you do not like the maid, kindly give a notice of 15 days before you release the maid so that we can find a better quality maid for you. The maid which has been sent for replacement cannot be offered less salary than the first maid. Also the job description or work required to do by the maid cannot be changed by the client. In case you wish to release the maid or the maid leaves the job and you wish to take a replacement, you need to clear the salary dues of the previous maid before a replacement is sent. In case the salary of the previous maid is not cleared, we will not be sending a replacement.

  MISCELLANEOUS:

 a) Contract is valid for one year and is renewable every one year, by paying the placement fee if you want the replacement service from Orange Housekeeping.
No renewal fees to be paid if you continue with the provided help even after the expiration of the contract and do not want the replacement benefit. 


b) We are a Hiring Platform – Orange Housekeeping will not involve itself or its employees / associates for resolving issues arising between the employer and the employee / service provider (maid /domestic help etc.) during the course of employment / term of the contract or even beyond. If any kind of issue with regards discipline or overall conduct of the worker hired through Orange Housekeeping arises it is supposed to be resolved among yourselves or you are advised to take the course of Law.

c) The warranty is not valid where the worker is leaving due to unfair labour practices / unfair treatment or breach of contract / understanding with the employee / worker.

When you hire a maid or any other candidate from orange housekeeping it is understood that you have agreed upon the above mentioned terms even if you have not signed this document.

 When you create an account or visit our website on www.orangehousekeeping.com or when you hire a maid or any candidate introduced by us, it is understood that you have read the terms and conditions and you agree to it.

 Download this word document for the entire terms of use policy of orange housekeeping. When you visit our website www.orangehousekeeping.com or register/create an account with us, you agree to accept these terms and conditions / terms of use.

wef 1st November 2022.